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Job Specs

Job Name
Applications Support & Operations Analyst @ Thessaloniki
Location
Thessaloniki
Business Area
GR - TAX & LEGAL
Seniority
Junior
Business Function
TAX & LEGAL-DACC

What impact will you make?

Are you looking for an opportunity in Thessaloniki that offers you a hybrid working model?

Are you ready to work on large scale projects for industry-leading clients around the world and elevate your career to an international level?

If so, check below for more info about this career opportunity!

You bring passion, we bring opportunities!

#YourOpportunity

Deloitte is a worldwide leader in Professional Services with a presence in more than 150 countries and territories. Since 2018, Deloitte has been operating its Competence Center in Thessaloniki with satellites in the cities of Patras, Heraklion, and Ioannina - which are model hubs of expertise, training, and innovation, specializing in cutting-edge exponential technologies, in which graduates and young professionals undergo immersive experiences, continuous learning, gaining practical insights and hands-on training that empower them to navigate the complexities of the digital landscape.

Deloitte is an ideal working environment for both young and senior professionals who want to take the next step in their careers, offering them a supportive and international working environment that leverages their expertise and potential. Its corporate culture is based on trust and collaboration and ensures diversity and inclusion so that everyone feels part of a great team.

#YourServiceLine

Tax & Legal

As global forces fundamentally shift how the tax function operates, tax leaders must become strategic advisors. We collaborate closely with our clients, connecting them to expertise, capabilities, technology, and innovative ideas that enhance agility, enabling them to lead their businesses through complexity with confidence. KBVL, member of the Deloitte Legal international network, is an independent law firm registered with the Athens Bar, that offers legal services aligned with clients’ key business objectives.

#YourRole

As an Analyst in our Tax Technology Consulting team, you will serve as an Applications Support & Operations specialist for our AI platform used across professional services.

The platform is a cloud-hosted, multi-tenant application with AI-powered agents, document processing, and integrations with multiple enterprise systems. Users interact with it via chat, document upload, workflows, and admin dashboards.

You will manage support tickets, monitor platform health using cloud monitoring tools, handle user onboarding and access provisioning via identity management systems, and ensure smooth day-to-day operations. You will work closely with the engineering team to escalate technical issues and with the Product & Engagement team to capture user feedback.

This is an ideal role for someone who is technically curious, detail-oriented, and passionate about helping users succeed with technology.

#KeyResponsibilities

  • Manage and resolve user support tickets — troubleshooting issues across the platform’s interfaces and services
  • Monitor platform health and availability using cloud monitoring and observability tools — proactively identifying and escalating issues
  • Handle user onboarding — account provisioning, license assignment, role configuration, and initial training coordination
  • Maintain and update platform documentation — user guides, FAQs, and troubleshooting runbooks
  • Triage and categorize incoming issues — separating bugs, feature requests, and configuration needs
  • Escalate technical issues to the engineering team with clear reproduction steps and context
  • Track and report on support metrics — ticket volume, resolution time, and recurring issues
  • Assist with platform configuration and tenant management
  • Coordinate with the Product & Engagement team on user feedback and training needs
  • Contribute to process improvement — identifying automation opportunities and streamlining workflows

#RequiredSkills

To qualify for the role, you must have:

  • Bachelor’s degree in Computer Science, Information Technology, Business Informatics, or a related field
  • 0–2 years of experience in technical support, IT operations, or a related role (internships count)
  • Strong problem-solving and analytical skills — ability to diagnose issues systematically
  • Comfort with technology — understanding of web applications, APIs, and cloud platforms at a user level
  • Excellent communication skills — ability to explain technical concepts to non-technical users
  • Attention to detail and organisational skills — tracking multiple issues simultaneously
  • Familiarity with ticketing or issue-tracking systems (Jira, ServiceNow, or equivalent)
  • Basic understanding of data and databases (ability to query or look up user records)
  • Self-motivated and proactive — comfortable working independently and escalating appropriately
  • Excellent written and verbal communication skills in English; Greek is a plus

#PreferredSkills

  • Experience with SaaS platform support or IT service management (ITSM)
  • Familiarity with monitoring and alerting tools (Azure Application Insights, Grafana, or equivalent)
  • Basic scripting skills (Python, PowerShell, or Bash) for automation
  • Experience with Azure cloud services at an operational level
  • Understanding of authentication systems (Azure AD, SSO)
  • Familiarity with AI-powered applications and their common failure modes
  • Experience writing user documentation or knowledge base articles
  • ITIL foundation knowledge or certification
  • Experience supporting multi-tenant, multi-country platforms

#WhatWeOffer

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits:

🏠 Modern hybrid workplace, characterized by flexibility and Smart Working
⚖ Empowered well-being: We provide multiple program offerings to support your well-being needs (flexible working arrangements, extra days of leave, parental allowances)
🌍 Engagement within international large-scale teams and projects, with opportunities to travel for training or client purposes.
📚 Constant opportunities for learning with unlimited access to internal and external learning platforms and sponsored certificates aligned with business needs and technology trends
🚀 Challenging and innovating environment where personal development and growth are encouraged, always with transparency and trust
🏳️‍🌈 Diverse culture and active communities that enable you to bring yourself to work
🎉 Team Building and Corporate Social Responsibility Activities
🏃 A buddy to support you with your onboarding
⚕ Private medical health insurance plan
💳 Ticket restaurant card
🛍️ Exclusive Discounts to several retail providers, restaurants and others
📱 Mobile phone
🍏 Fresh fruits and unlimited coffee everyday at our offices

Please note that all well-being benefits mentioned above are subject to annual review.

About Deloitte

#OurServices


Deloitte offers integrated services that include Audit and Assurance, Consulting, Financial Advisory, Risk Advisory, Tax and Legal. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.

We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.


#OurPurpose


We are led by a purpose, to make an impact that matters with clients, people and society. This purpose defines who we are and what we stand for. It's not about being the biggest. It’s about being the first choice for the largest and most influential clients, and the first choice for the best talent.


#OurValues


At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism. We value difference, with respect at the heart of our inclusive culture.


#OurTalentExperience


From day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the center of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day.


Sounds like the sort of role for you? Apply now.

Location: Thessaloniki 

This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.

Deloitte Business Solutions Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 000665201000 and its registered office at Marousi Attica, 3a Fragkokklisias & Granikou str., 151 25, Deloitte Certified Public Accountants Societe Anonyme, a Greek company, registered in Greece with registered number 0001223601000 and its registered office at Marousi, Attica, 3a Fragkokklisias & Granikou str., 151 25 and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants, a Greek company, registered in Greece with registered number 144724504000 and its registered office at Thessaloniki, PAEGA Building, Land Port Zone of the Port of Thessaloniki, 54626 Thessaloniki, Greece, are all companies of the Deloitte Central Mediterranean S.r.l. (“DCM”) geography. DCM, a company limited by guarantee registered in Italy with registered number 09599600963 and its registered office at Via Santa Sofia no.28, 20122, Milan, Italy is one of the Deloitte NSE LLP geographies. Deloitte NSE LLP is a UK limited liability partnership and member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee.

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