Deloitte Italia

Technology & Transformation

OPERATIONS MANAGER

Your Story

Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond.

Your Journey with Us

We are currently seeking to recruit an Operations Manager with exceptional analytical as well as creative skills to bring a fresh perspective to our dynamic Technology & Transformation Team and help drive operations on an on-going basis.

At Deloitte, we recognize there is no one size fits all career path, and global, cross-business mobility and up/re-skilling are all within the range of possibilities to shape a unique and fulfilling career. If you're ready to take your career to the next level in a challenging international environment, focusing on continuous learning and dynamic teamwork, you're ready for Deloitte!

How you will Make an Impact

Reporting to the Technology & Transformation Leader, this is a senior role that requires a specific focus on improving operations and processes within the function with special emphasis on improving the data gathering and analysis process to drive better efficiency within the function. The ideal candidate must be a self-motivated individual with strong analytical skills, a good understanding of digital tools and also possess the ability to work closely with other professionals. The individual must be detail-oriented and be a critical thinker. The ability to gain an in-depth understanding of existing operations to recommend improvements in the various processes would also be required. The duties of this role will include but are not limited to:

• The definition of an internal technology/data strategy, together with the T&T function leader. This strategy will need to address all aspects of the business including – People, approvals, finance and process generation in general.
• The management of the execution of the milestones of the above-mentioned strategy.
• Working in conjunction with specialists from within T&T to continually strive to introduce and increase efficiency by re-engineering processes and automating them with the appropriate technologies.
• Introducing new technology & practices.
• Continually enhancing the data driven culture across the team.
• Optimise and take on administrative responsibilities within the function currently performed by client facing Partners, Senior Managers and other key personnel.
• Providing the T&T function lead with proposals which may include organizational design changes to better align with customers’ needs and improved efficiency. This may include also working with HR to define new roles within T&T.

• Analyse and map current systems, processes, and rules to identify improvement opportunities, delivering quick wins in the short term and driving longer-term enhancements, including the adoption of new methodologies and tools.
• Ensure all improvements align with regulatory requirements and firm standards, identifying any operational risks and ensuring mitigation plans are in place.

Let’ s Talk About You

Your Leadership & Professional skills:

• Strong project management skills.
• Formulates and communicates clear plans that translates wider strategy into localized action
• Builds and maintains productive relationships with internal and external stakeholders and colleagues
• Ability to communicate and interact effectively with staff at all organizational levels and ability to work on own initiative or as part of a team with minimal supervision.
• Projects enthusiasm, optimism and commitment to their work and the teams they are part of.
• Supports teams’ development needs through mentoring and knowledge sharing.
• Sets expectations and responsibilities for the teams, while challenging them to raise the bar. Takes a data driven approach with strong analytical skills
• Takes a proactive and effective approach to problem-solving by foreseeing potential issues. Responds to unexpected situations by identifying out-of-the-box alternatives and ideas to adapt with agility.
• Capability to multitask and adapt to changing circumstances
• Supports diversity and inclusion by encouraging an open dialogue with colleagues and valuing individual differences and contributions.

Your Specialized skills:

• Tertiary level of education specializing in Business Management, Operations Management or a related area.
• Candidate has at least 5working within a dynamic environment, executing new technological practices, handling multiple projects & operational processes.
• Candidates with previous experience in a similar role will be given preference.
• Ability to articulate ‘why we do what we do’ with their teams and how they contribute to broader stakeholder objectives and strategy.
• Excellent spoken and written English.

Our Story

World-leading professional services firm, we offer value added services in audit & assurance, strategy, risk and transformation, accounting, tax and technology & transformation.

Our client-facing Technology & Transformation (T&T) practice offers cutting-edge technology solutions and transformative advisory services of the highest quality. Serving a wide range of industries and markets, from large multinational corporations to smaller, owner-managed enterprises. Our distinctive approach and investment in innovation enable our T&T team to deliver seamless global technology and transformation solutions. We are forward-thinking, risk-focused, and insights-driven.

Why Deloitte?

As a Purpose-led organization, at the heart of everything we do is a set of timeless principles that distinguish the Deloitte culture. We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energies you. We tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.

Life looks different for each of us, so we created a varied benefits package that you can tap into:

• Premium membership for corporate discounts in restaurants, retail, gyms and more.
• Health Insurance cover for yourself and dependents. 
• Sponsored mental health support sessions through leading mental health services.
• Weekly get-togethers.
• Deloitte Communities to bring our people together and encourage work/life balance, social life and common interests.
• Hybrid working flexibility subject to business requirements.
• Digital learning, mentoring and regular performance snapshots. 
• Renowned training programme with Deloitte University.

Join us to make an impact together! Apply now!