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Job Specs

Job Name
Manager Up - Service Management & Delivery Lead - Mico 2026 Olympic Games
Location
Milano
Business Area
ENGINEERING, AI & DATA
Seniority
Manager and above
Business Function
CONSULTING

What impact will you make?

Manager Up - Service Management & Delivery Lead - Mico 2026 Olympic Games

We are seeking a Service Management & Delivery Lead to join the Olympics Team at Deloitte Consulting in Milan, working in Milan-Cortina HQ.

The Service Management & Delivery Lead is a critical role to manage the establishment and operation of an effective Service Management and Service Delivery function through the lifecycle of the Milano Cortina 2026 Games.


Your Role


The Manager/Senior Manager will play a strategic role: leading a team, sharing their expertise and approach, they will be responsible for client relationships, fostering business development and also:

• Building and managing the onsite Service Management and Service Delivery organisation and creating an effective working relationship with MiCo counterparts
• Drive overall Service Management and Service Delivery strategy adoption within the MiCo Technology organisation
• Escalation point for the Service Management & Delivery team
• Lead development of the Technology Resource Plan and the Technology Service Catalogue and monitor evolution throughout the project
• Coordinate “Service Level Agreement” (“SLA”) definitions for all elements of the Technology Service Catalogue and all Operational Periods
• Onboard OCOG, Technology Service Providers and all other relevant personas into operations and ensure coordination of release management with OCOG
• Monitor onboarded/supported OCOG Technology operations and that service levels are met according to the SLA
• Establish guidelines and processes for collaboration on incident management (including critical situation incident management) with service providers and the OCOG
• Oversee the design, management and operation of the Central Service Desk and Venue Service Desks by the team
• Support and enforce adoption of key disciplines of change, incident, configuration, release management and other processes
• Support TOC selection, design, implementation and testing activities, including consolidating and specifying TOC requirements

Winning Requirements

• At least 5 years relevant experience in Service Management and Service Delivery
• Experienced in the planning and operation of major events
• Comprehensive understanding of key ITIL processes
• Credible team manager able to lead and represent the project at all levels of the organisation, including with MiCo and Service Proivders
• Strong English language proficiency (both verbal and written).
• Ability to work onsite Monday-Friday in Milan (MiCo 2026) Headquarters with clients and team members

Make an Impact that Matters

Deloitte is a leading global network of professional services firms with over 457,000 people in over 150 countries. We offer innovative and sustainable solutions in Audit & Assurance, Consulting, Financial Advisory, Risk Advisory, Tax, and Legal. Our goal is to support companies in developing and implementing strategies that are in line with the market.
Sustainability is a key theme at Deloitte. Through our strategies and projects related to Environmental, Social and Governance (ESG) issues, we are committed to promoting responsible, sustainable and inclusive growth for the Planet, our people and society.
Learn more about our Corporate Sustainability strategies, including Well-being, our strategy to improve the physical, mental and social well-being of our people, so that they are happy and full of energy in all areas of their lives, and WorldClimate, Deloitte's global strategy to become a Net Zero organization and to guide responsible choices inside and outside the organization.

Interested candidates can submit their application with authorization under Legislative Decree 196/2003. The search complies with Legislative Decree 198/2006, Legislative Decree 215/03 and Legislative Decree 216/03 and is open to candidates of any sexual orientation or expression, sexual orientation, age, ethnicity and religious belief. This announcement has been designed in respect of diversity and inclusion.