Deloitte Italia

ENABLING AREAS

Junior Data Analyst

Our Story

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

How you will Make an Impact

Our Growth team is looking for a Junior Data Analyst to help support client engagement and business development efforts across the firm. This is a great opportunity to join a collaborative, fast-paced team and gain hands-on experience working with data in a business environment.

About the Role:

Within this role, you’ll play a key part in ensuring data is accurately entered, maintained, and organized to support our client-facing teams and growth initiatives. You will champion our CRM system, working closely with the CRM lead to ensure it is effectively supporting the wider firm. You will be responsible for managing, analysing, and optimizing customer data within the organization’s CRM system. Your efforts will help optimise customer engagement and help inform growth strategies and streamline internal processes. This is an ideal position for someone who is detail-oriented, organized, and interested in starting a career in data or business operations.

Key Responsibilities:

• Provide day-to-day support for our CRM system, ensuring data quality and system reliability.
• Respond to ad-hoc data and system requests from internal stakeholders.
• Collaborate with other teams to define CRM data requirements and deliver actionable analysis.
• Create and maintain client accounts and records in the CRM.
• Monitor the sales pipeline and assist with monthly reporting to partners.
• Work with teams across the firm to enhance the customer journey and identify data-driven growth opportunities.
• Continuously explore system functionality and champion best practices across teams.
• Develop dashboards and reports that provide insights on customer behavior, sales performance, and campaign effectiveness.
• Maintain and enhance data quality within the CRM through regular cleansing, validation, and governance processes.
• Identify trends, patterns, and opportunities to enhance customer experience and business performance.
• Support campaign execution by helping in engagement analysis and performance metrics.
• Create & maintain dashboards/reports to track campaign performance and customer KPIs.

Let’s Talk About You

• Bachelor’s Degree in Statistics, Business, Econometrics, Data Analytics or a quantitative field.
• Familiarity with CRM platforms e.g., Salesforce, Microsoft Dynamics will be considered an asset.
• Strong analytical skills and experience with tools like Excel, SQL or BI tools.
• Strong problem-solving skills with the ability to work independently and figure things out with minimal direction.
• A proactive mindset, with a willingness to ask questions, challenge assumptions, and suggest improvements.
• Ability to translate data into clear insights and actionable recommendations.
• Excellent communication skills and a team-oriented attitude.
• Attention to detail and strong organizational skills.
• Proactively looks for opportunities and can put forward effective and relevant business solutions.
• Excellent attention to detail, with a focus on data accuracy and consistency.
• Ability to translate complex data into clear, actionable insights for non-technical stakeholders.
• Strong communication and collaboration skills, working effectively across departments.

Why Deloitte?

As a Purpose-led organization, at the heart of everything we do is a set of timeless principles that distinguish the Deloitte culture. We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energies you. We tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.

Life looks different for each of us, so we created a varied benefits package that you can tap into:

• Premium membership for corporate discounts in restaurants, retail, gyms and more.
• Health Insurance cover for yourself and dependents. 
• Mental health support through sponsored therapy sessions. 
• Hybrid working option.
• Digital learning, mentoring and regular performance snapshots. 
• Coaching and support designed to refresh your knowledge and skills.
• Renowned training programme with Deloitte University.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.