Deloitte Italia

ENABLING AREAS

Junior CRM Analyst

Your Journey with Us

At Deloitte people are encouraged to take ownership of their careers, we recognize there is no one size fits all career path, and cross-business mobility and up/re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Whether you are a new graduate looking to step foot into a fulfilling career or an experienced professional looking for the next challenge with a focus on continuous learning and dynamic teamwork, you're ready for Deloitte! 

Our Story

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

How you will Make an Impact

Our Growth team is looking for a data-driven and customer-focused CRM Analyst to help drive client engagement and business development efforts across the firm. This is an exciting opportunity to be part of a collaborative, fast-paced environment where your contributions will directly support strategic growth initiatives and client-facing teams.

About the Role:
As a CRM Analyst, you will play a key role in supporting departments across the business with customer data, opportunity management, and campaign performance insights. You will champion our CRM system, working closely with the CRM lead to ensure it is effectively supporting the wider firm. Your efforts will help optimise customer engagement and help inform growth strategies, and streamline internal processes.

This position is ideal for someone who enjoys problem-solving, working independently, and proactively improving systems. There is significant opportunity for career progression and skill development within this role.

Key Responsibilities:

• Provide day-to-day support for our CRM system, ensuring data quality and system reliability.
• Create and maintain client accounts and records in the CRM.
• Monitor the sales pipeline and lead management process; assist with monthly reporting to partners.
• Support campaign execution by helping analyze engagement and performance metrics.
• Work with teams across the firm to enhance the customer journey and identify data-driven growth opportunities.
• Respond to ad-hoc data and system requests from internal stakeholders.
• Continuously explore system functionality and champion best practices across teams.

Let’s Talk About You

• 3+ years of experience in CRM administration, data analysis, or a similar role.
• Strong analytical and problem-solving skills with the ability to work independently and figure things out with minimal direction.
• A proactive mindset, with a willingness to ask questions, challenge assumptions, and suggest improvements.
• Familiarity with CRM platforms (e.g., Salesforce, Microsoft Dynamics, etc.)
• Excellent communication skills and a team-oriented attitude.
• Attention to detail and strong organizational skills.

• Bachelor’s degree in a business or quantitative subject.

Desirables

• Salesforce User
• Microsoft Excel skills
• Proactively looks for opportunities and is able to put forward effective, relevant business solutions

Why Join Us?

• Be part of a team that directly enables client-facing success across the firm.
• Work in a dynamic and varied environment—no two days are the same.
• Develop your CRM, analytical, and business skills with room for career advancement.
• Collaborate across departments and expand your internal network.

Why Deloitte?

As a Purpose-led organization, at the heart of everything we do is a set of timeless principles that distinguish the Deloitte culture. We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energies you. We tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.

Life looks different for each of us, so we created a varied benefits package that you can tap into:

• Premium membership for corporate discounts in restaurants, retail, gyms and more.
• Health Insurance cover for yourself and dependents. 
• Mental health support through sponsored therapy sessions. 
• Hybrid working option.
• Digital learning, mentoring and regular performance snapshots. 
• Coaching and support designed to refresh your knowledge and skills.
• Renowned training programme with Deloitte University.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.