Deloitte Italia

CX Developer

Your Story

Can’t wait to make an impact on the world? You’re not alone. Join us in driving progress in the working world and beyond.

Your Journey With Us

As a CX Developer within the Technology and Transformation Service Line, you will implement and extend our customer support platforms—primarily Zendesk and Freshservice—while also integrating and customizing other CX technologies in our stack. This client-facing role combines hands-on development, technical consulting, and direct engagement with customers. Beyond CX tools, you’ll be cross-trained on our broader technology stack and collaborate with other teams on projects as needed.

If you’re ready to take your career to the next level in a challenging environment, focusing on continuous learning and dynamic teamwork, you’re ready for Deloitte!

How you will Make an Impact

Platform Development & Customization

• Configure and extend Zendesk and Freshservice: workflows, triggers, macros, and custom apps.
• Build integrations (APIs, webhooks, middleware) between CX platforms and other systems.

Client Engagement & Support

• Serve as technical point of contact for implementations and ongoing support.
• Conduct virtual and on-site client meetings to gather requirements, demo solutions, and deliver training.
• Troubleshoot and resolve issues in live environments, adhering to SLAs.

Cross-Functional Collaboration & Growth

• Collaborate with CX Operations, Product, Engineering, and other teams on broader initiatives.
• Be open to cross-training on additional technologies and processes across the organization.
• Proactively recommend improvements, share learnings, and mentor peers.

General Development & Continuous Improvement

• Leverage your Python, JavaScript (ES6+), HTML5, and CSS3 skills to build custom UI components and automations.
• Participate in code reviews, adhere to best practices, and drive continuous delivery.
• Demonstrate a strong desire for professional growth by learning new languages, frameworks, and tools.

Let’s Talk About You

You have 1–3 years in a developer or technical consultant role, ideally working with customer support platforms. You will preferably be in possession of a first degree in IT or related area. The ideal candidate shall also possess:

• Proficiency in Python and JavaScript (ES6+).
• Strong HTML5/CSS3 skills and experience building responsive interfaces.
• Hands-on experience with Zendesk and/or Freshservice configuration and customization.
• Familiarity with Zendesk Apps Framework (ZAF) or Freshservice Developer Platform a plus.
• Excellent verbal and written communication; comfortable presenting to diverse audiences.
• Proven ability to translate business requirements into technical solutions and manage client relationships.
• Eagerness to learn new technologies and take on cross-team projects.

Ways to stand out:

• Exposure to other support/ticketing tools (ServiceNow, Salesforce Service Cloud, Freshdesk).
• Backend experience in Java, Ruby, or PHP for integrations.
• Familiarity with DevOps tooling (Git, CI/CD pipelines).
• Zendesk, Freshservice, or ITIL Foundation certifications.
• Front-end framework experience (React, Vue.js, Angular).

Our Story

Alongside all of Deloitte, we foster the connections necessary to shape a better future for our clients, our culture, our society, and our planet.

Deloitte Digital is part of a global brand, Deloitte that has been around for the past 175 years and currently has over 300,000 employees worldwide making us one of the biggest professional service providers worldwide. Over the years, Deloitte Digital has provided solutions to numerous Maltese organisations across various industries.

We work with our clients to develop customer-centric organisations - helping them take on the challenges of tomorrow and beyond. With deep expertise in data, creative, technology and strategy, we can help you build the types of customer journeys that create new growth.

Why Deloitte?

As a Purpose-led organization, at the heart of everything we do is a set of timeless principles that distinguish the Deloitte culture. We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energies you. We tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.

Life looks different for each of us, so we created a varied benefits package that you can tap into:

• Four-day work week during the months of July & August.
• Premium membership for corporate discounts in restaurants, retail, gyms and more.
• Health Insurance cover for yourself and dependents.
• Sponsored mental health support sessions through leading mental health services.
• Deloitte Communities to bring our people together and encourage work/life balance, social life and common interests.
• Hybrid working flexibility subject to business requirements.
• Digital learning, mentoring and regular performance snapshots.
• Renowned training programme with Deloitte University.

Join us to make an impact together! Apply now!